- Windows 10 October Patch had a confusing bug
- Microsoft has now confirmed that some people with extended support have been told they are not supported.
- This was not the case and this worried some of those who saw the warning.
Microsoft has admitted that a bug meant some Windows 10 users were wrongly informed that their PC was no longer supported after releasing a patch for the operating system last month.
Tom’s Hardware reports that Microsoft has confirmed the issue, which primarily affects business users, but also some consumers, including those using Windows 10 Pro.
The issue was introduced in the latest October Update for Windows 10 – or at least it was the latest upgrade for those who didn’t sign up for the Extended Support program.
However, the bug meant that even those using Windows 10 Pro who had signed up for extended updates until October 2026 were being informed that their system was now no longer supported. This was also happening to enterprise and education users on Windows 10, as well as those running Windows 10 LTSC, a special version of the desktop operating system providing long-term service to businesses.
Microsoft said in a statement: “The ‘Your version of Windows has reached end of support’ message may appear incorrectly on the Windows Update Settings page.
However, there is already a fix that should remove the erroneous message, so you should no longer see it.
If you still receive this warning, the problem may be that you have not connected to the Internet since downloading the patch containing the bug. You will also need to restart your PC once the fix is implemented on your system.
The bug was highlighted on Reddit last month, shortly after the October patch rolled out, but Microsoft has only just confirmed the issue. This was apparently resolved fairly quickly, at least for enterprise customers, based on comments provided on Reddit.
Analysis: Confused? Many people were…
This has caused some confusion among business users and consumers. If you’re using Windows 10 Pro and signed up for Extended Security Updates (ESU) last month, receiving a message telling you that your system is no longer supported may make you worry that your PC has been excluded from the ESU system (or that the registration process has failed).
Rest assured, that’s not the case, and IT admins responsible for PC fleets that were also producing that message saying they weren’t supported can also breathe a little easier with this official confirmation from Microsoft that it was an error.
That said, some people still believe this was some sort of scare tactic on Microsoft’s part, while noting that the Windows 10 LTSC versions (from 2019 and 2021) were actually listed as unsupported in Microsoft’s official end of service statement – but they have now been removed from that list (correcting another error, perhaps).
Regardless, these controversies aside, it’s clear that Microsoft intends to keep support as promised, which means another year of updates for consumers or businesses on the ESU. (And the LTSC IoT Enterprise version of Windows 10 – a very limited install, it should be noted – is actually supported until 2032, but that’s only for businesses, of course).
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