With over 100 different brands to compare by the end of 2025, choosing an NBN provider you know will give you a reliable service and (perhaps even more importantly) affordable serving can be a tricky task. And even when you think you’ve found your ideal provider for speed and price, lingering questions can often remain. For example, if you encounter technical issues during initial setup or later, can you be sure you’ll get the support you need?
Flip is an NBN provider that prides itself on ticking all the boxes above. The Australian-owned and operated telecommunications company is not only one of our favorites here at TechRadar, but its strong reputation for affordability and service has earned it numerous Product of the Year awards (from prestigious brands like Finder, WhistleOut and Mozo) as well as a legion of happy customers – and they’re not shy about singing its praises. Here’s why you should consider switching to Flip for your home internet service and join thousands of other happy subscribers.
Excellent value for money above all
Perhaps the biggest reason we’re such fans of Flip is the value it offers. Given that the vast majority of NBN providers now promise top speeds (or close to them), in our opinion it makes sense to choose a provider that is competitive on price.
Flip has that covered, and more – especially right now, as it’s currently offering 8-month introductory discounts on two of its most popular speed tiers, NBN 25 and NBN 500. Typically, when Internet Service Providers (ISPs) offer sign-up discounts on their plans, they last for 6 months or less, but Flip is consistently committed to delivering exceptional value, and so it’s added a few extra months beyond the norm for even greater savings important.
What’s more, these discounts come on top of the Flip plan’s already affordable rates, so even when the introductory discount comes to an end, you can be sure you’re getting a very competitive rate for your NBN service.
The 8 month discount on the NBN 500 plan is particularly noteworthy, as it makes this new level of speed accessible to many. It only costs AU$69 per month for the first 8 months, before returning to its usual price of AU$83.90 per month. The average monthly cost of an NBN 500 plan at the time of writing is just over AU$93/m, so in both cases Flip is well below that benchmark figure.
Additionally, Flip offers new customers a 14-day satisfaction guarantee that if you are not completely satisfied with the service you receive, you are free to leave at no charge. While it’s normal for NBN providers not to lock you into a contract, meaning you’re free to go after just 1 month, it’s rare to find a completely risk-free, no-fee guarantee like this.
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Fast, friendly support
In the majority of cases, you shouldn’t experience any issues when connecting to Flip – but this is technology we’re talking about, so as we all know, it’s natural for the occasional problem to arise. With a Flip NBN service, you’ll never be left high and dry thanks to its professional, well-trained and friendly support team.
Technical support is available 7 days a week by phone, email and through a self-service portal. You can also register a support request on the Flip website and request a specific time and date for an agent to call you back – no more waiting for hours on hold or changing your plans to make sure you don’t miss the call.
Flip’s commitment to providing first-class customer service goes deeper than a list of contact methods, however. The telecommunications company ensures that each member of its customer support team undergoes a rigorous training program so that everyone has the same technical knowledge to offer solutions to problems as quickly as possible. Not only does this mean that, in most cases, you won’t need to report the issue to someone higher up the chain, but it also means that you’ll be speaking to the same member of staff until your issue is resolved.
Flip’s philosophy for its support team is that customer issues should be treated as if they were coming from a friend or family member – meaning they will seek to resolve any issue in a quick and hassle-free manner, keep the customer informed of any updates as they arise, and will also follow up after a case is closed to ensure it has been resolved to the user’s satisfaction.
Satisfaction, illustrated
And you don’t need to take our word for it. Flip has thousands of positive user reviews on ProductReview.com.au. This is especially notable when you consider that most people will only leave a review when a product or service doesn’t meet their expectations – the simple fact that so many users have taken the time to leave a positive review on Flip speaks volumes.
Many satisfied customers have even taken the time to comment on their positive experience with the telephone operator. Not only do many praise the Internet service they receive, but they even go so far as to thank the various team members who helped them resolve their technical issues.
Perhaps even more encouraging is the variety of names mentioned. In our experience looking at reviews of other NBN providers, one or two names tend to be mentioned at most. For Flip, several team members receive high praise, highlighting how in-depth and valuable the telco’s ongoing training is when it comes to ensuring the technical team has the tools and knowledge needed to provide customers with first-class support.
How to register
If you’re looking to upgrade to an NBN provider that offers very competitive rates, while also offering excellent customer service, head to the Flip website to view the full selection of NBN plans.
