A framework is defined to improve transparency, efficiency and response times nationally
Pakistan’s Passport Department has introduced a new digital system to monitor passport applications, printing and operational performance, officials said on Monday.
As part of this initiative, a dedicated 24-hour monitoring room has been established at the department’s headquarters in Islamabad on the directives of Director General of Passports Mustafa Jamal Qazi.
The integrated digital dashboard will strengthen daily monitoring of printing, delivery and passport office operations. This system improves performance not only in Pakistan but also in all foreign missions around the world. Real-time evaluation ensures faster processing, 1/2 pic.twitter.com/rkeW4LaMEr
— Directorate General of Immigration and Passports (@DGIPofficial) December 22, 2025
Officials said the system is powered by an integrated digital dashboard that will enable real-time monitoring and evaluation of daily operations, both in Pakistan and at passport offices abroad.
The new framework enables end-to-end monitoring of the passport process, from application submission to final delivery. Authorities said this would help improve transparency, efficiency and service delivery.
The monitoring system will also automatically identify overcrowding at passport offices, allowing administrators to respond more quickly to pressure points in the public service.
Additionally, staff performance, passport printing operations, delays and machine status will be tracked through the network management system.
Qazi said the system would significantly improve the department’s performance.
He added that citizen participation and staff efficiency at all passport offices would now be centrally monitored and a mechanism had been introduced to ensure immediate resolution of issues once identified.
