- Deployment of agentic AI is slow, but the technology itself is not to blame
- Privacy, compliance, management and lack of skills all create barriers
- Dynatrace says the way forward is to redefine ROI and focus on human-machine collaboration
A new Dynatrace report claims that around half of agentic AI initiatives are still in the proof-of-concept or pilot phase, showing how organizations are struggling to move from experimentation to full implementation, preventing them from achieving the ROI they aim for.
But it is not the value of AI that is in question; rather, it is obstacles such as governance and security that cause delays. Additionally, one in three cite the lack of a clear business case as a barrier to progress.
But businesses aren’t deterred, with three-quarters (74%) expecting to increase their agentic AI budgets next year.
Here are the main obstacles to agentic AI and how to overcome them
The current top deployment areas are IT Operations and DevOps (72%), Software Engineering (56%), and Customer Support (51%). However, Dynatrace’s report reveals a disparity between investment focuses and areas where companies expect to see the greatest return on investment. Instead, the best returns are expected to come from IT operations and systems monitoring (44%), cybersecurity (27%), and data processing and reporting (25%).
The study details some of the most preventive barriers, including security, privacy and compliance concerns (shared by 52% of respondents), difficulty managing and monitoring agents at scale (51%), and lack of qualified staff or training (44%).
Business leaders also emphasized the importance of human workers in an agentic world, planning for an equal split between IT tasks and routine support tasks. Currently, about two-thirds (69%) of agentic AI decisions are still verified by humans, and 87% of them build AI agents that require human supervision.
Another quarter (23%) prefer to rely solely on agents supervised by humans.
Looking ahead, Dynatrace’s recommendations include reconsidering metrics and redefining ROI, establishing clear guardrails for human-machine collaboration, and evolving slowly and intentionally instead of spending large sums of money with varying degrees of success.
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