- More UK IT teams ignore alerts than the global average
- Tool proliferation is the biggest problem, false alerts are also a problem
- IT teams need to strengthen observability with more context and remediation
Three in four UK IT teams experienced outages in 2025 due to missed critical alerts, highlighting the risks of not only poor configurations that led to these outages, but also what is known as alert fatigue.
A new report from Splunk reveals that poorly configured alerts mean more than half (54%) of respondents agree that false alerts hurt morale. As a result, UK IT teams are also more likely to ignore alerts (15% compared to 13% globally).
The report adds that tool proliferation (61%) causes more stress and missed alerts than false alerts (54%) and alert volume (34%), showing that a properly configured environment could actually prevent many missed alerts.
Missed and false alerts are a major problem for IT teams
Some of the common outcomes associated with this include a higher risk of downtime or breaches, customer disruption, lost revenue, reputational damage, and IT staff burnout.
“[A] the lack of clarity puts a lot of pressure on teams and slows down response times,” explained Petra Jenner, SVP and GM EMEA.
Splunk’s recommendations are that companies look to implement more robust observability tools that add more complete context and suggest paths to remediation. The company is also calling for massive simplification by reducing the number of tools and interfaces IT teams have to deal with.
But the report also highlights the importance of taking care of IT teams responsible for monitoring outages and resolving downtime: improving coordination and ownership between teams is essential. “To build resilience and combat alert fatigue, organizations need to consider the psychological well-being of their IT staff,” added Jenner.
This has already been demonstrated: two-thirds (64%) of global respondents agree that better collaboration between observability and security teams reduces customer-impacting incidents.
“With the right systems in place, as well as better coordination across departments, teams can act quickly, with confidence, and avoid the pitfalls of alert fatigue,” concluded Jenner.
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