Thousands of Hargreaves Lansdown customers have experienced an outage since Thursday evening March 19.
The outage was caused by a major IT outage which hit Britain’s largest retail investment platform during a period of extreme market volatility.
The Bristol-based company, which manages more than £170 billion for around two million clients, confirmed on Friday (March 20) that technical issues were affecting its website and mobile app.
While there are no issues with customer data and assets, the company has made it clear that there is “no evidence of a cyber incident or data breach.”
Following the outage, investors heavily criticized the platform for being unable to trade amid volatile markets triggered by the escalating conflict in the Middle East.
Consumer lawyer Gary Rycroft said affected customers could face legal action for negligence but financial losses would be difficult if markets recovered.
The outage comes after weeks of upheaval for the investment platform, which introduced new fees for new clients on March 1, triggering a wave of transfer requests to competing companies.
Officials apologized for the inconvenience and pledged to restore full service as soon as possible, and asked users to check the website for more updates.
