- Tech and energy giants among biggest AI users, report reveals
- Larger users also invest in data centers, chips, models and more.
- AI Concentrates Among Larger Companies, SMBs May Struggle to See ROI
New data from the AI-Driven Enterprise Institute (AIDE Institute) has revealed that even leading AI adopters aren’t necessarily seeing the most tangible and meaningful returns on investment.
According to the report, Nvidia is one of the largest users of AI, although it is best known for its AI products and services.
Based on analysis of job postings, patent filings, earnings discussions, and other disclosures, it appears that operations, software, R&D, and engineering are all benefiting from the technology.
AI ROI May Take Years
Although tech-focused companies like SLB, Amazon and Meta were also among the biggest adopters, the research also shows how tech is increasingly entrenched in other sectors.
For example, Walmart uses artificial intelligence to improve inventory forecasting, supply chain management, delivery optimization and customer service, while energy companies like AES Corporation, NextEra Energy and Chevron use it to aid network management, energy forecasting and predictive maintenance.
AIDE nevertheless warns that even these core users are not seeing the huge returns promised, arguing that upgrading infrastructure, retraining staff and reframing business processes are slowing transformation.
Additionally, the study highlights that the biggest investors in AI are also investing heavily in data centers, AI chips, network infrastructure and model development, implying that they are at the forefront of technology and that non-tech companies could see even slower returns.
Ultimately, the data indicates that AI is becoming a concentrated effort among the largest companies with the largest sources of capital and the greatest technical capabilities.
While small businesses in particular are still unsure of how best to invest in AI, it’s clear that we still don’t know exactly where it can help and where it can generate the best returns.
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