- Microsoft deleted a user’s OneDrive account after it was compromised
- This resulted in the loss of 25 years of photos and games.
- Incident is a reminder to use multiple backup solutions
How much do you have stored in your Microsoft account? Consider all the photos and documents backed up to OneDrive, the games and apps linked to your username, and everything in between. Many of us have a lot of stuff stored there, but as one Microsoft user recently discovered, it can all be deleted in an instant – with Microsoft itself doing the deletion.
On
Khane shared an email from Microsoft explaining that since “unauthorized access occurred” to their account – meaning likely compromise by hackers – “we have permanently suspended the account.” Microsoft confirmed that “this action is irreversible… Additionally, if you had files stored in OneDrive, those files are no longer accessible. Due to encryption and privacy protection measures, even our engineers cannot recover them.”
The move left Khane furious, with the incredulous user condemning Microsoft’s decision not to restore his account: “One of the biggest companies could never do this, so they just deleted this shit like it was nothing??”
“Even though security could be tighter on my part (lessons learned),” they added, “what bothers me the most is that Microsoft says they can’t recover my account and suspended it… Thousands of dollars were lost because I lost all my games too! I couldn’t back them up and I was counting on Microsoft to keep it safe, even though I was compromised!”
How to protect your data
After the saga was posted on Reddit, other users shared their own similar stories. “This happened to me too,” one user said. “I had proof of payment and it was all 20 years ago. They said sorry, the best we can do is lock your account for good.”
Another gave Khane a piece of advice: “When this happened to me, I created the new account and sent them an email (on the same thread) with the new account information. They basically cloned the old account into the new one and I got everything back.” Elsewhere, many users recommended that Khane take legal action against Microsoft.
If you want to avoid a similar fate, it’s important not to just back up your important documents to a single source, whether that’s cloud storage like OneDrive or an external storage drive. If something goes wrong, your only copy disappears into the ether.
Instead, build redundancy into your backups. Use a cloud backup service like Backblaze and a local NAS or offline archive drive. If possible, make sure your backups are in different physical locations, including one offsite.
As Redditor Linesey rightly suggested: “Get a NAS, get an offsite location like a vault for cold storage, then use the cloud if you really want, as an extra layer.” » This way, you have at least one backup option if a company like Microsoft decides to delete your data without warning.
It’s also worth setting up passwords and multi-factor authentication on your accounts and using one of the best password managers to strengthen and store all your logins. This way, you’ll make it harder for bad actors to access your account – and less tempting for Microsoft to press the big red button, with irreversible consequences.
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