- Microsoft Copilot’s study requires major time and productivity gains through the British government
- 20,000 civil servants had access to Copilot, with striking results
- The rescue was about two weeks per person per year
The use of AI tools such as Microsoft Copilot could help civil servants save weeks of work during a year, said new government research.
The British government had 20,000 civil servants in 12 different organizations used Microsoft Copilot in several months, using the service to write documents, take meeting notes, search for internal information and even personalize recommendations for the unemployed for job seeker services.
The study claimed to find major productivity and efficiency on the use of Copilot, workers saving on average between 19 and 24 minutes a day, about two weeks per person per year.
Copilot Times-Waby
The study, which took place from September 30 to December 31, 2024, says that these savings were the equivalent of awarding a full year to 1,130 people, which allows them to focus on greater tasks rather than on work based on administration.
“These results show that AI is not only a future promise – this is a present reality,” said the secretary of technology Peter Kyle.
“Whether it is helping to write documents, prepare course plans or reduce the routine administrator, AI tools save time for civil servants every day. This means that we can focus more on the supply of faster and more personalized support where it really counts.”
The study has also meant the largest deployment of Microsoft Copilot in the British government to date, workers using the platform through Word, Excel, PowerPoint, Outlook and Teams.
“AI is the most transforming technology of our time and we already see its potential to reshape the service of public services,” noted Darren Hardman, CEO, Microsoft UK.
“This could unlock new levels of growth, efficiency and innovation for the country. The government’s Co -Pilot 365 co -pilot experience shows what is possible when people are autonomous with the right tools: 26 minutes a day (almost 2 weeks per year) less time on the administrator, more time to deliver what matters. And the really exciting part is just the beginning.”
