- Zoom fell for users for several hours
- The breakdown was caused by a “communication error” in the Godaddy domain
- Spotify and X also had hiccups, but we thought it was not linked
The recent zoom breakdown has been attributed to a Goddy domain problem, with the Godaddy register mistakenly blocking the Zoom.us domain due to a communication error between the Zoom Domaine registrar, Markmonitor and Godaddy Registry.
The result was reduced the service between 2:55 p.m. and 4:12 p.m., with zoom meetings, the zoom phone, the Zoom contact center and the Zoom website all affected.
The videoconferencing company was quick to add: “There was no product, security, network failure or distributed service denial attack (DDOS).”
Zoom of the breakdown caused by Godaddy’s error
Although Zoom has confirmed a “communication error” between Markmonitor and Godaddy Registry caused the breakdown, we do not know any details about the events leading to bad communication.
The two domain companies and Zoom worked together to identify and remove the “quickly” block, added Zoom.
Surveillance of the separate Downdector noted that most complaints related to server connections, with one in five, also encountering connection problems and a handful of telephone conferences.
The breakdown intervened only a few hours after a general failure affecting the application, website and music for a spotify application, and a few hours before a minor X failure affecting the website and the application, but these problems are probably not linked.
Even if the services had been restored in less than two hours, some users were invited to empty their DNS caches and reconnect if they still encounter problems:
- For Windows, open a command prompt and type “IPCONFIG / FLUSHDNS”
- For Mac, open a terminal window and type “sudo dscacheutil -flushcache; sudo killall -hup mdnsonder”
Cisco’s Thousandyes also carried out a breakdown detail analysis, noting the functionality of the DNS and the impact of the incident.
“Identifying a specific default area when a service encounters problems requires visibility on the performance of the entire service chain,” said Cisco.
