- La Poste suffers a major network incident, disrupting all online services and applications
- Banking operations partially functional: SMS authentication, ATMs, POS payments and WERO transfers remain available
- Unclear cause: Ransomware suspected, but local media suggests possible DDoS attack
France’s national postal service, La Poste, is currently experiencing outages due to a “major network incident” at one of the busiest times of the year.
In a short announcement posted on the organization’s Facebook page, it is stated that all of the organization’s information systems are currently disrupted.
“Our online services – La Banque Postale online and mobile application, laposte.fr, Digiposte, La Poste digital identity and La Poste application – are temporarily unavailable,” we can read in the announcement, automatically translated.
2FA works
At press time, the laposte.fr site was indeed offline, displaying only a short message stating “Our website is unavailable”.
“Our teams are doing everything they can to restore the situation as quickly as possible. We apologize for the inconvenience caused.”
La Poste also specifies that for banking customers, online payments remain possible with authentication by SMS, and that cash withdrawals from ATMs, card payments on in-store POS terminals and transfers via WERO remain possible.
However, Banque Postale, a bank operated by La Poste, also appears to be experiencing difficulties. On
Payments and 2FA via SMS would work unabated, while the bank’s app and online services were taken offline.
“The service may be temporarily degraded in certain post offices. However, you can still carry out your banking and postal transactions at the counter,” adds La Poste on Facebook.
The postal service did not specify what type of incident it was. Such a disruptive attack bears all the hallmarks of a ransomware attack, but local media outlet Le Monde Informatique claims it is more of a distributed denial of service (DDoS) attack.
According to The registerThe Cloudflare Radar service recorded “a few spikes in traffic” on Monday, but not enough to conclusively say it was a DDoS incident.
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