- Poor equipment is more responsible than chaotic conversations for misunderstandings
- One in four says they spend more time clarifying their points on video calls
- AI could have a role, but we need the foundations of a clear video and audio
The Danish company of the Jabra videoconferencing equipment blamed bad microphones and webcams on bad interactions, leading to reduced productivity, especially in hybrid workers that rely on technology.
According to the company’s research, one in four workers feels regularly misunderstood due to insufficient communication tools, which has an impact on productivity, well-being and career prospects.
More than a third (35%) of the British know-how workers agree that poor audio or video quality is to be blamed with regard to misunderstandings, classifying it even more than chaotic conversations with several people who express themselves against each other.
Poor video quality and audio is bad for productivity
Jabra Emea North VP and MD Nigel Dunn explained why bad microphones and webcams can be bad for productivity: “Too many British workers are always retained by an audio and a poor quality video – spending a precious time to clarify conversations, second time what was said, or worse, lacking key details.”
Even if the speaker may not fight with the result of a bad audio or the video themselves, 24% agree that they spend more time clarifying their point, which takes more time.
More than a fifth (22%) also feel embarrassed or lose confidence after being misunderstood, 14% thinking that being misunderstood could make them miss professional opportunities.
Many workers are suitable that AI transcription capacities can be extremely beneficial post-reunion, but despite this recognition, there are some reluctance, most British workers trust humans on AI.
“We must start with the basics and allow employees to communicate clearly with the total confidence they can be heard with precision, whether they speak to a colleague, a virtual assistant or rely on transcription tools,” continued Dunn.
Although many technology giants have implemented three days of three days now standard from the office, and some are still accelerating by implementing full -time office work mandates, hybrid and distant work continues to be much more widespread than before the pandemic. Having communication platforms and effective systems in place is now a must.
