- A report finds that 94% of administrators use AI at work, but judgment (or the feeling of being judged) remains widespread.
- SMEs feel less guilty and are more likely to use technology than businesses.
- A minority of companies actually want to replace human workers with AI
It turns out bosses want to give jobs to human specialists, not AI – as a new study on Monday revealed mixed feelings about artificial intelligence in the workplace.
For example, while 94% of managers use AI at work, many leaders still feel judged for their use of AI tools. And this guilt is at its worst in businesses, rather than in SMEs, where it is often seen as a shortcut rather than a productivity tool.
The reality is that technology works better as a productivity tool than as a job replacement tool, allowing humans to take on higher-value, strategic work with the free time they have gained by handing over repetitive and administrative tasks to computers.
Humans and AI can live together at work
Monday described AI’s culpability as both “real” and “unjustified.” “This juxtaposition speaks volumes about the current state of AI,” says Inam Mahmood, managing director of Nielsen EMEA, in the report.
At the same time, organizations are still trying to determine exactly where AI could be most useful.
Small businesses use AI 3.5 times more per employee than enterprises, which are more likely to face siled workflows and compliance hurdles, while marketing, technology and finance companies may actually underperform on AI compared to construction and real estate workers.
Then there is the overflow. Three in four (76%) directors regularly switch between multiple AI tools, and only 2% rely on a single tool.
However, while some hesitation remains, the report proves that AI complements human work rather than displacing workers. Most leaders aren’t actually adopting AI to downsize, and many are making changes to hire more AI-savvy talent to pioneer this new style of human-machine collaborative work.
While only about a third (38%) of executives cite downsizing as a motivator for AI adoption, Monday says massive AI-driven job losses are considered a myth.
“While concerns about AI-related job losses have not gone away, a different reality is also unfolding in the workplace,” the report concludes.
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