- Two out of three people say they are held back by being tied to a single supplier.
- Dependence on vendors and platforms proves costly
- Change adds cost and complexity in the short term
We’re all familiar with vendor lock-in at this point, but a new study from Reach has highlighted another problem – all-in-one lock-in – which also indicates that businesses and businesses are tied to single tools without the ability to mix and match the best elements from multiple vendors.
According to the data, more than two-thirds (68%) say their business would grow faster if they were not tied to a single supplier, and 65% expect more revenue. A similar number (67%) of business leaders also say the lockdown is preventing them from adapting.
Additionally, by being locked into single vendors and ecosystems, business leaders also report hidden costs (73%), increasing their spending by a third (35%) on average.
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Supplier dependency is a much bigger problem
“Businesses often adopt all-in-one platforms for convenience, but what seems simple at first can limit flexibility, increase technology debt and reduce control as companies expand into international markets,” explained CEO Sam Ranieri.
With so many companies locked into specific ecosystems, two in three are now paying for additional tools and workarounds outside of their core platforms, and only 16% are currently satisfied.
However, it’s not as simple as simply pulling the plug: nearly two in five (38%) are worried about downtime or lost sales if they were to switch, with 36% concerned about switching costs and 35% saying they don’t have the time or resources to switch.
Looking ahead, businesses say they are ready to focus on customizing tools based on specific business needs (56%) more than anything else, but they also want to take full ownership and control of their data (42%).
Overall, Reach expects software stacks to change, citing flexibility and modularity as emerging trends, but for now though, companies find themselves struggling with time, money and threats of disruption.
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