- Cisco announces new task and noton agents
- Companies can also use a new AI receptionist
- Roomos 26 adds even more AI features
Cisco adds AI agents to its Webex platform to take care of the automation of tasks, summarizing meetings and managing workflows in order to follow industry giants as a zoom (which has recently reinvented itself as a productivity ecosystem fueled by AI, and not the video conference platform that we knew during the pandemic).
The company revealed the new tools at its Webexone 2025 conference, calling for “connected intelligence” changes and highlighting humans and AI agents must work together for maximum productivity.
The product manager, Jeetu Patel, has made major complaints, declaring that “connected intelligence” “will fundamentally improve the way people connect to each other, how they interact with AI and how AI agents themselves collaborate”.
Cisco adds new AI agents to Webex
Among the new agent technologies are the task agent (generation of elements of meeting action), the Notetaker agent (transcription and summary of meetings), the survey agent (acquisition of the contribution of the participants) and the meeting planner (offering schedules based on availability).
Cisco has also added a new AI receptionist, which she described as a “virtual receptionist always on” capable of answering customer questions, planning and transferring calls.
General availability for new agent tools is defined for 4 2025 and T1 2026, Cisco also working on integrations with Amazon Q Index, Microsoft 365 Copilot, Salesforce and Jira to improve the value of its tools for more customers.
The company also provides improvements to its Roomos 26 operating system, allowing Cisco collaboration devices not only to access some of the new agents, but also to launch audio areas that use the micro ceiling powered by AI to take only sound within the predefined limits.
Cisco has also worked with NVIDIA to create digital twins from user meeting rooms so that IT teams can optimize configurations. These new Roomos 26 features will generally be available before the end of 2025.
