- More than 400,000 FedEx employees have had access to AI training
- Executives took the time to carefully examine AI tools
- FedEx still had to reduce some staff
FedEx has launched a company-wide AI induction program that could help more than 400,000 workers worldwide as the company prepares for major workforce changes.
The program launched in December 2025 in partnership with Accenture and includes personalized, role-based training to help workers prepare for evolving responsibilities as AI gains momentum.
Despite a clear intention to upskill existing workers to adopt AI, the company has also been forced to close facilities and lay off thousands of people as part of broader cost-cutting efforts.
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The training efforts are not without merit, as the global shipping giant is already using AI across its operations to streamline and improve efficiency.
“The more we invest in our talent to be at the forefront of this learning journey, the better off they will be, the better off we will be, and the better off the industry as a whole will be,” explained Vishal Talwar, chief data and information officer (via CNBC).
Talwar added that the online learning platform would be an “evolving program that would continue to update every month, every quarter,” keeping workers informed of current trends and emerging technologies.
Talwar, a former employee of Accenture as well as IBM and Dell, said FedEx’s entire leadership took two days off to meet with technology providers in Silicon Valley to find the best solutions, demonstrating a well-thought-out strategy.
FedEx’s efforts align with recent reports indicating that while replacing entry-level workers with AI could improve efficiency in the short term, it prevents future workforce development, which could therefore be detrimental in the long term.
We already know that jobs are more likely to evolve than be replaced, with humans having more control over autonomous AI agents.
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