“My experience with people who never suspect themselves is that they will prepare, they will read everything, they will contact the experts, they will do their jobs humility because they will not believe all the answers,” said former New Zealand Prime Minister Jacinda Ardern on stage during the recent Zendesk conference in 2025.
After sharing stories of his time as Prime Minister, including his approach to empathetic leadership, the difficulties of the nation with social media and its own battles with confidence when they entered the world’s projectors, Ardern’s discussion quickly turned into artificial intelligence.
“You can either have excitement or enthusiasm for the opportunity that awaits us,” she said by comparing the emergence of artificial intelligence to an infinite list of technological progress during the decades.
A landscape of man centered on man
One of the biggest concerns we write about AI since the public overview of Chatgpt, which has opened a new chapter of public artificial intelligence, is its impact on labor.
The growing apprehension that AI will replace human workers, in particular in roles involving repetitive and administrative tasks, continues to be played today.
According to Ardern, these fears do not only come from the technology itself, but from the past experiences of the workers of the changes which may have failed them-changes that have not fully taken into account the human impact.
In his discussion with the public of Zendesk relates in 2025, it was clear that the former New Zealand Prime Minister advocates responding proactively to such concerns thanks to more clarity, advice and transparency.
Ardern’s approach is to pass dialogue from that of fear to one of the opportunities – to understand that jobs will be redefined rather than completely annihilated.
Although their roles change, potentially considerably, the leader said that workers must understand that the value they bring to organizations will remain constant.
Of course, artificial intelligence can considerably increase the productivity of workers who operate in certain fields, but even AI agents cannot work entirely independently – they always require a lot of human contribution, whether on development, orientation or correction.
In addition, she pointed out how governments can protect workers at the macro level. Ardern has cited New Zealand initiatives, including state insurance programs at the state and learning programs throughout life designed to facilitate the transition to this new era of employment.
Citizens are more likely to feel comfortable in these major changes in the event of guarantee and support for their own government.
This corresponds to the need for cultural evolution, where citizens and employees must adopt the values of continuous learning, innovation and increased agility. Businesses and government agencies have the majority of responsibility for it, but workers must be just as proactive in their approach to adaptation.
To summarize, it appeared that Ardenn is not concerned with the impact of the long -term AI. Although she recognizes that short -term trips can be concerned about certain deeper support and engagement of all the parties involved, including governments, businesses and staff will ultimately ensure our continuous role on this planet.
