- The adoption of agentic AI will increase by 327% by 2027, increasing productivity by 30%
- Workers will soon have to share their roles with AI agents
- Many workers could be reassigned to roles, says a report
AI agents are there to stay there, with new Salesforce research saying that the adoption of AI should increase by 327% by 2027, the company calling for a “digital work” trend.
Human resources leaders (CHROS) expect to keep 61% of their existing workforce in their current roles, but employees should work alongside AI.
Most Chros (88%) questioned added that the redeployment of human resources alongside technology can be more profitable than external hiring, which suggests that workers’ jobs could be safer than they think, but that the change in which they are subjected could also be higher.
Combine workers with AI
In accordance with the projected growth of AI agents, Salesforce estimates that an increase in productivity by 30% could be carried out. The figures also provide a 19% reduction in labor costs.
With the literacy of AI identified as the best skill necessary in the modern workplace, four chros out of five (81%) remain or plan to respect employees for future roles, in particular the reallocation of many technical roles such as data scientists and technical architects.
Among the teams that should see the greatest growth are IT, research and development and sales. Customer service, operations and finance should shrink.
Fortunately, workers seem to have a lot of time to put their business in order and embark on their training trips, because 85% of organizations have not yet implemented agentics.
However, unprepared workers have no unlimited time, because 86% of Chros believe that IA integration will be an essential element in their role in the next five years, four out of five believing that AI agents and humans will coexist within this period.
“Each industry must rethink jobs, Reskill and redeploy talents – and each employee will have to acquire new human skills, agents and commercial to thrive in the digital work revolution,” said Nathalie Scardina in chief of Salesforce.
