- Pavan Davuluri, head of Windows at Microsoft, responded to backlash regarding AI in Windows 11
- The executive admitted “we know we have some work to do on the experience” to master the basics of Windows 11.
- This includes fixes for “everyday usability, from inconsistent dialogs to deep user experiences” – but the executive misses a key point in terms of hating ads in Windows 11.
The Microsoft executive who caught a plot Critics for comments about how Windows 11 is “moving towards an agentic operating system” responded to this backlash and assured the disgruntled that Microsoft isn’t just focusing on AI with the desktop operating system.
Windows Central reports that Pavan Davuluri, Microsoft’s vice president of Windows and Devices, has posted again on
Hi Gergely, I’m responding here, and I think this applies to a number of comments people have made. I mean, lots of comments 🙂 The team (and I) receive a ton of feedback. We balance what we see in our product feedback systems with what we hear directly. They don’t…November 15, 2025
In the new post responding to a complaint from author Gergely Orosz, who questions why software developers should choose Windows “with this strange direction [Microsoft is] by doubling” (i.e. AI), Davuluri explains that he’s responding to “a bunch of comments that people have made.”
Davuluri says, “The team (and I) are getting a ton of feedback…I’ve read the comments and see that the focus is on things like reliability, performance, ease of use and more. »
“But I want to spend a moment just on the point you’re making, and I’ll summarize it, we care deeply about developers. We know we have work to do on experience, both on everyday usability, from inconsistent dialogs to deep user experiences. When we come together as a team, we discuss these and other pain points in detail, because we want developers to choose Windows.”
Technology made simple. Copilot on Windows 11 helps you resize text like a pro. đź” @uravgconsumer pic.twitter.com/4vMXIiBNv7November 12, 2025
The footage shows someone getting help from Copilot to try to change text size (enlarge it) in Windows 11, but it’s not a good demo of the AI ​​at all. Why not? First, because Copilot only tells the user where to click initially, the instructions trail off, meaning they have to ask again where to click next.
The next problem, an outright mistake in this case, is that Copilot then guides the user to the menu to resize everything (the icons, the entire interface), not just the text – the text-only control is actually a separate menu (in Settings > Accessibility > Text Size, as the reader context box on Post X clearly shows).
Finally, the AI ​​advises the user to choose 150% scaling when it is already selected (he ignores this and simply clicks 200%, but there is a confusing pause before this happens).
If it’s about resizing text “like a pro”, I’d hate to see that when Copilot’s advice strays into amateur territory – and none of this really helps Microsoft’s insistence on its big push with AI in Windows 11.
Analysis: Ads the size of an elephant in the room
It’s good to see Davuluri taking the time to respond to last week’s complaints, even if the executive arguably didn’t have much choice – such was the snowball of backlash and the flood of media coverage that followed.
It’s also encouraging to see Davuluri acknowledge that Microsoft needs to do better in terms of daily usability and reliability of the operating system, and smooth out performance issues – which persist in Windows 11 years after its launch.
The constant stream of bugs – felt even more acutely since the big changes to Windows 11 24H2 (with its new Germanium platform, required for Arm-based Copilot+ PCs) – is certainly a big part of the problem for everyday users of Microsoft’s operating system.
As Windows Central points out, Microsoft’s constant introduction of new features in Windows 11 causes problems – and more bugs – so the philosophy of “continuous innovation” may need to be rethought. In other words, consider moving to a model of rarer feature updates to allow time for more thorough testing and bug fixing.
But beyond stability and reliability, what’s notably missing from Davuluri’s commitments on X is any commentary on the bad feeling around Microsoft that pushes people this way and that way to use its services. I’m sure you’re familiar with the various promotional directions for Windows 11, urging you to use Edge or OneDrive, or Windows Backup, or create a Microsoft account, or even buy games. All this ad-type activity is what some people are calling a lack of respect for the Windows user in the thread of the new executive message (that and Microsoft’s telemetry, or data collection on the system).
Or, as Orosz – the person Davuluri was responding to – put it when pointing out someone else’s comment (fj), Windows 11 “should be an operating system, not an ecosystem”, and Microsoft is losing sight of who the platform is designed for. I’ve said it before, and I’ll say it again: Windows 11 sometimes feels less about the user experience than the Microsoft experience, and in a paid operating system, that’s simply neither acceptable nor excusable.
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