- M&S finally restored its click and collection service in store
- Cyber-incident was disclosed in April 2025
- Online delivery orders were restored in June
Marks and Spencer (M&S) finally restarted the click and collect orders for clothing, home and beauty products after a suspension of almost four months following an apparent major cyber attack.
Although the company took over online delivery orders on June 10 after having disclosed the details of a cyber-incident on April 22 (and stopped deliveries and collections from April 25), M&S took 15 weeks to return to its click and collection services.
The cyber-incident was previously expected to cost the company around 300 million pounds of the operating profits lost for this exercise, but M & s hopes that the impacts among insurance and cost controls.
M&S Click and recommend online
However, although the restoration of clicks and collections signals a “ return to normal ” for customers, analysts do not expect a sudden resurgence while M&S continues to attack reputation damage.
Although the British retail giant has taken a major success, the industry did not do so, and rivals like Sainsburys and then were able to collect part of the lost affairs.
The CEO of M&S, Stuart Machin, had previously declared that the effects of the incident could continue until June and July, signaling a restoration in August, and the company was able to join it.
Detailing his learnings in Parliament, M&S has urged stronger cyber-incident disclosure standards. The lawyer has also noted that companies should be able to operate manually during breakdowns.
The National Crime Agency of the United Kingdom has arrested four people in an investigation into the attacks on M&S, Co-OP and Harrods, but the real cause of the incident remains uncertain.
The attacks on Marks and Spencer (M&S) and the CO-OP supermarket were combined in a single incident by the same attacker by cyber sweet center (CMC), an independent non-profit organization created to classify the main cyber-events by the insurance sector.
It had been reported that the group known as Spander Spider was behind the event, but TCS, which has been maintaining M&S for more than a decade, also examines if it was the springboard to the attack.
