- Three in four young users see AI as useful, older users lack confidence
- Emerging economies are the largest users of generative AI
- They also spend the most time in front of a screen, which leads to poor well-being.
According to a new study from Cisco, there are a number of categories of AI, including geographic disparities and generational differences, that could have an effect on how users perceive AI.
Unsurprisingly, the youngest users (under 35) are those most likely to be involved in digital platforms and therefore have the highest active use of AI, at 50%. On the other hand, half of over-45s have not used AI at all, with over-55s citing unfamiliarity rather than outright rejection when it comes to a lack of trust in AI.
“Generational divides in digital and AI adoption are not inevitable, they are challenges we can all address through targeted actions,” remarked Guy Diedrich, Global Head of Innovation and Senior Vice President.
Perception of AI changes by age and geography
Nearly half of 26-35 year olds have followed AI training, and more than three in four consider it useful. It is therefore these young workers who see AI having positive impacts on employment.
But it’s not just age that affects how we view artificial intelligence. Emerging economies are globally leading the world in GenAI adoption, with countries like India, Brazil, Mexico and South America standing out. The UK, a mid-range country, ranks similarly to Canada and Korea, despite the UK government’s repeated plans to boost AI adoption.
European countries show lower confidence and greater uncertainty, potentially due to excessive regulation that inhibits adoption.
Although the most adept users tend to spend the most time in front of a screen for recreational purposes, they also report lower well-being and reduced life satisfaction. It is therefore clear that professional adoption of AI and technology as well as personal use have different outcomes.
“The greatest potential of AI can be realized if it improves well-being, by streamlining tasks, improving collaboration and creating opportunities for growth and learning,” added Diedrich.
Cisco’s research therefore calls on businesses and governments to focus on uniform skills and digital literacy across generations and geographies, not speed of adoption. “This way we can ensure that ‘Generation AI’ truly includes everyone,” Diedrich concluded.
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