Fingerprint issues for online passport applicants resolved with new verification system
The Passport Department has launched a new online verification system which resolves technical issues previously affecting the fingerprint verification of passport applicants online.
Candidates will now be able to verify their fingerprints through NADRA’s Pak ID application. If the fingerprint verification fails, a facial verification option will also be available.
According to DG Passports Mustafa Jamal Qazi, overseas Pakistanis were reporting frequent problems with online biometric verification. With this new facility, overseas Pakistanis and the elderly are expected to benefit the most.
DG Passports added that all possible modern facilities are being put in place for the convenience of citizens, saying this upgrade is part of a broader shift towards digitalization aimed at making passport services more accessible to the public.
How Overseas Pakistanis Can Check Their Fingerprints Online
Foreign applicants using the DGIP online passport system are now required to complete biometric verification through the NADRA Pak-ID mobile application. The ministry says the new system is designed to eliminate recurring verification errors.
Here’s how the new process works:
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Start the passport application online on the DGIP e-Services portal and note the Passport Tracking ID displayed at the biometric stage.
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Open it Pak-ID mobile application and select Online passport.
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Enter your CNIC number and Tracking ID to link the app.
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Capture and submit your fingerprints using the app’s camera-based tool.
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If fingerprints cannot be captured, the facial verification The option can be used instead.
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Once verified in the app, the DGIP portal automatically updates the biometric status, allowing the applicant to make payment and submission.
