- Marc Benioff calls “this Copilot thing” a “huge disaster” for Microsoft
- He was responding to Satya Nadella who, on a completely different podcast, predicted that software as a service would collapse with the rise of easy-to-create AI chatbots.
- Benioff also pointed out that Microsoft leveraged external technology as part of its deal with OpenAI: “They don’t even create the AI themselves.”
Marc Benioff, CEO of leading CRM software company Salesforce, applauded his Microsoft counterpart Satya Nadella after the latter suggested software-as-a-service companies like Salesforce could go bankrupt in the wake of the agent boom AI chatbots.
Speaking on The Logan Bartlett Show, Benioff said: “Customers don’t look at them and don’t take them seriously.”
“I’ve talked to these customers,” he continued, “they barely use it, and that’s only if they don’t already have a ChatGPT license or something like that in front of them.”
Salesforce Agentforce 2.0 Platform
Benioff pointed out that Salesforce has its own “agent platform” in production, while adding Microsoft “[isn’t] they even make the AI themselves” – referring to its $10 billion investment in OpenAI – the company behind ChatGPT.
Nadella made his remarks on the Bg2 podcast in December 2024, but without referring to Salesforce by name.
Salesforce even launched Agentforce 2.0, a platform for creating AI chatbot agents, in December 2024 – a clear effort to keep up with the AI trend, so it’s not entirely clear why it has Microsoft in its sights, because Microsoft doesn’t seem to have Salesforce. on his own radar.
Benioff has a form for targeting Microsoft’s Copilot AI, mind you. At Dreamforce 2024, he compared Copilot to Microsoft’s former mascot, Clippy, and maintained that comparison in tweets.
In an October 2024 missive, he wrote: “Copilot is a failure because Microsoft does not have the data, metadata, and enterprise security models needed to create true business intelligence. »
Via an IT professional
