- Sam Altman says it is maintained at night by the effects of AI on the labor market
- Customer service agents and programmers are the most affected
- Companies can reverse job cutting decisions
Openai CEO Sam Altman revealed that he thought that artificial intelligence could indeed be responsible for generalized job losses.
Speaking recently in an interview with the Tucker Carlson Show, Altman said that he was losing sleep on the impact of AI, noting that he feels the weight of ethical and moral responsibilities as a leader of Openai.
Altman added that his greatest concern is how small decisions in the behavior of the model could have great real effects, to the point that he is less worried about the greater moral decisions than on the daily consequences of a widespread use of AI.
What work will IA take?
In the interview, Sam Altman said that customer service jobs could be the most risk of IA travel.
“I am convinced that a lot of current customer support that occurs by phone or computer, these people will lose their jobs, and this will be better done by an AI,” he said.
Quoting research shared with him, Altman noted how about 50% of jobs change significantly every 75 years, but AI could accelerate this, giving the workforce little time to prepare for such a change.
For the future, Altman also fears that developers and programmers can lose their jobs against AI.
On the other hand, jobs requiring stronger human ties, such as nursing care, are less likely to be replaced.
Altman’s concerns are not without foundation – the CEO of Salesforce, Marc Benioff, who thinks that all future generations of CEO will simultaneously manage human workers and AI agents, have recently reduced 4,000 human agents of the company’s support team in favor of IA efficiency gains.
However, many companies always find their feet in the AI era, following the influence of large companies like Salesforce. On this note, Gartner expects half of the companies to reverse the plans to reduce the staff of customer support by 2027.
