- The DBRAND accessories manufacturer again responded to the controversy surrounding its control of the Nintendo Switch 2 Killswitch Joy-Con
- The company initially suggested that the players had poorly held the console, which means that the joy-cons controllers easily detached
- He has now apologized for his “spectacularly terrible response” and is “100% to make everyone replace Joy-Cons as soon as possible”
The accessory company Nintendo Switch 2 DBRAND has apologized in the middle of its controversy of Handle Killswitch Joy-Con 2 sloppy, promising replacements.
Last week, DBRAND published a long post Reddit, responding to fans of Switch 2 who encountered disconnection problems with the HAYSWITCH Joy-Con handles of the company.
Initially, he said that the users simply maintained the badly switch 2 if the grazing by the Joy-Con himself. DBRAND also said that the Killswitch had been tested by its own development team, “hundreds of content creators (both paid and unpaid) and dozens of journalists.
“None of them, ourselves, we did not hold the whole console in a precarious manner by a single joy-con, horizontally, with instinctive support on the finger at the back, loading 87% of the weight of the console directly on the joy-con hinge,” said DBRAND.
He also listed certain reasons for which the controllers were so easily detached for users from a series of demonstration clips:
- You hold the NS2 by a single Joy-Con, highlighting 87% of the weight on the hinge.
- You only touch the joy-Con itself, without naturally supporting any part of the main console.
- Your console has been lowered to a more parallel angle to the ground than it is.
I love my killswitch 2 .. butttttttttttttttttttttttt
However, DBRAND also recognized the viral videos of the disconnection of Killswitch, saying that she believes “that this is due to these Joy-Con handles with an interior attachment lip that a thicker hair That desired “, and that he” adjusted our guidelines to mass production tolerance to filter the Joyes which cross this “lip is a threshold of 0.12 mm too thick” “.
Fans were not too satisfied with DBRAND’s initial response, with a user saying: “As an engineer, what I have to say is the following: the design is imperfect and needs improvement.”
“They have become a radio silence to return and exhaustively blame the customer Again“Said another.
Now, in a follow -up article, DBRAND apologized for his original answer, saying that he will “try a new communication strategy where we both say fewer words and will devote less to blame you”.
“After reading your comments, it is clear that our message was a spectacularly terrible answer to the problem in question,” said society. “Some of you have expressed this opinion in a perfectly reasonable way. Others have expressed it with literal death threats.
“As easy as it is to boil our original message ‘You get wrong‘, What we are sober now is the point that you should be allowed to hold it like the F ** K you want, without the detachment occurring. We get it. Please continue to dip us for the next six to eight months to reincarnate Steve Jobs. “”
DBRAND explained that he is now working on the development of a new version of the Killswitch, and that he is “100% committed to ensuring that everyone replaces the joys-cols as far as they are seriously affected, have not encountered the problem, sent us an email a dozen times or that it is on this subject.”
