- 96% of workers have filled gaps in skills with AI
- Daily users trust AI – and get more
- Workers want AI for brainstorming, research and presentations
According to the new Salesforce research form, AI shows signs of passing basic applications such as automation of tasks to more powerful results, such as activation of creative and strategic work.
With the overall use of AI for creative and strategic tasks of 154%, artificial intelligence now unlocks all the potential of the workforce – almost all (96%) workers used AI for tasks whose skills they lacked.
Not only has the use of AI increased, but the number of people using the day after day also increased by 233% in the space of six months, with three out of five desktop employees using artificial intelligence.
Workers see the advantages of AI
According to the report, daily AI users report high productivity (+ 64%), focus (+ 58%) and work satisfaction (+ 81%). Those who use artificial intelligence daily are also twice as likely to trust it, with many workers who leaned on technology to eliminate research efforts, get help for writing and communication and supporting a brainstorming.
However, some workers remain more open to emerging technologies than others. For example, 30% of millennials claim a strong understanding of AI agents, against 22% of generation Z. In fact, more than two -thirds (68%) of millennials now use AI for strategic tasks such as writing and summary.
“As workers use and really experience AI agents, their confidence and their enthusiasm in this technology are developing – and we see them taking advantage of agents to unlock new skills and opportunities in their daily work,” said research vice -president Lucas Puente.
Salesforce also reports that the higher the organizational tree, the more likely you are to become a user – 43% of managers use AI daily, against 35% of senior managers and 23% of intermediate managers.
For the future, the most requested use cases for AI are the brainstorming automation and increase (72%), research assistance (80%) and presentation generation (82%).
