- Teamviewer reveals that one in three workers expect technology friction to increase over the next 12 months.
- The United Kingdom, the United States and India are among the most affected countries, with Germany among the most comfortable countries.
- AI could be the solution – but workers must be supported
A new study from TeamViewer has revealed the correlation between technology and worker satisfaction, which could have much broader ripple effects on revenue and workforce turnover.
The company’s Impact of Digital Friction report reveals that almost half (46%) of UK businesses blame digital friction for slowing down their work, with even more (55%) experiencing delays in critical projects due to IT issues.
Additionally, around a third (30%) of UK workers expect digital friction to increase over the next year.
Digital friction costs businesses revenue and staff
Businesses in the UK (46%), US (50%) and India (65%) are most likely to report revenue losses due to IT inefficiencies, putting them ahead of the global average (42%). Conversely, Germany (33%) appears to have thought about what works and what doesn’t, seeing a much lower rate of revenue loss.
In the UK in particular, almost half (47%) say technology frustration can contribute to staff turnover. One in three (31%) have even seen colleagues leave due to poor technology offerings, and a similar number (27%) have considered leaving.
“Our results show that reducing digital friction can have a huge impact on performance and morale,” wrote Andrew Hewitt, vice president of strategic technology.
TeamViewer sees AI tools as playing a role in managing technology friction: 52% of workers are already open to AI to handle routine IT tasks like troubleshooting and resetting passwords.
“When organizations adopt AI-driven connectivity and smarter IT systems, they can remove barriers, give back valuable employee time, and create a smoother, more rewarding work experience,” Hewitt added.
In addition to integrating AI into more workflows, companies also need to provide better user training and onboarding to keep workers informed, giving them a greater sense of purpose and belonging.
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