- OnSolve’s former CodeRED platform hit by cyberattack claimed by INC Ransom
- Hack forced Crisis24 to rebuild from outdated backups, permanently losing recent accounts and data
- The Douglas County Sheriff’s Office and 911 Board have severed ties with CodeRED, citing citizen privacy concerns
OnSolve, a cloud-based critical events and mass notification platform, recently suffered a highly disruptive cyberattack that forced it to abandon its legacy CodeRED environment and upgrade to a new version, as well as lose sensitive data and even an enterprise customer.
OnSolve is a service that helps organizations send urgent alerts and communications via text, phone, email, push notifications, and more. It is used by state and local governments, police and other emergency services. CodeRED is the platform that enables this service.
Crisis24, the company behind OnSolve and CodeRED, recently notified its customers of a “targeted attack by an organized cybercriminal group,” in which it said that data associated with the legacy OnSolve CodeRED platform had been “removed from our systems.” He stressed that there was no evidence that the data had been published online, but added that there is a strong possibility of a leak.
The FBI was informed
“It appears that the affected dataset may contain contact information for OnSolve CodeRED users: name, address, email address, phone numbers, and/or associated passwords used to create user profiles for alerts,” the notification states.
“If the same password is used by users for other personal or business accounts, those passwords should be changed immediately.”
The attack forced Crisis24 to rebuild its service via a backup. However, as the backup is more than six months old, the accounts and data generated in the meantime seem to be permanently lost.
The attack was claimed by a ransomware operator known as INC Ransom, which created a new entry on its Tor data leak site and added screenshots showing OnSolve customer data.
At the same time, the Douglas County Sheriff’s Office and the Douglas County 911 Board decided to cut all ties with CodeRED and seek a replacement.
“Our top priority is the privacy and protection of our citizens, which led to the decision to terminate our agreement with CodeRED,” he said in a press release.
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