- Some Apple Watch Series 10 owners report coating defect
- The issue apparently only affects the Apple Watch Series 10 in Jet Black
- Apple Stores Apparently Offering Free Replacements to Some Users
The Apple Watch Series 10 is one of the best Apple Watches, but one particular model seems to have a bit of a cosmetic issue. If you have one in the Jet Black colorway, you may want to take it off and check its underside – this is because some people report the coating corrodes and comes off. And the good news is that Apple seems to be taking the problem seriously.
Reddit user ashadow_song was unhappy with the condition of his Apple Watch. After just a year of use, the black coating on the underside of the device was marked with small silver dots – areas where the colored coating had dislodged and fallen off the watch.
Not content to sit still, ashadow_song went to an Apple Store and received some good news. When speaking with a store employee, he was reportedly told: “We have seen this a lot with [the] jet black version, you will get almost guaranteed free replacement. The Apple employee then brought the watch in for inspection and ashadow_song said they received a replacement confirmation email from Apple the next day.
As proof, the poster provided a screenshot of an Apple support ticket (below) stating: “We will replace your product,” adding that “Your replacement product will be sent to you soon.” This suggests that Apple wants to resolve this issue as quickly as possible, without risking customer dissatisfaction.
We’ve reached out to Apple for official comment on this issue and will update this story if we receive a response.
Get it checked
applewatch from r/AppleWatch/comments/1p9pmbr/psa_apple_will_replace_your_series_10_jet_black
Interestingly, ashadow_song said it didn’t claim the replacement under Apple’s extended AppleCare+ coverage, but rather did so under the watch’s standard warranty. Since it lasts for a year, this implies that the problem manifests itself in less than 12 months of use. This was confirmed by Reddit user PrincessCaramel, who said they were experiencing the same issue after about a year of ownership.
This is concerning considering that the Apple Watch is designed to be worn 24 hours a day, seven days a week, including during workouts and in all weather conditions. Given this, you would think that its coating would better resist the sweat and humidity that could be causing this corrosion.
At present, these are still only anecdotal cases and there is no evidence that this is a widespread problem. However, there are examples of discussions on the Apple Community Support forums of some Jet Black Series 10 owners experiencing the same thing.
Also worth noting is the Apple Store employee’s apparent claim that he “saw this a lot” with the Jet Black Apple Watch Series 10 models. We haven’t seen reports of other Apple Watch colors or models being affected, so the issue might be limited to the Jet Black Series 10 and its coating composition.
Regardless, you may want to double-check your Apple Watch to make sure it isn’t suffering from the same color degradation. If so, head to your nearest Apple Store to see if you get a similar response.
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