- Customers have noticed that Microsoft phone lines no longer support Windows Phone activation
- Support documentation still says it’s possible despite ongoing difficulties
- It looks like you now need Internet and a Microsoft account
Microsoft appears to have quietly removed its offline Windows activation by phone option, meaning that Internet access is now effectively required for any user to activate Windows, including a Microsoft account.
Although Redmond has not officially announced the removal of phone activation, reports have been circulating on the Internet for a few weeks, with Neowin observation reports in December 2025.
However, a support page states that telephone activation is still possible for Windows 11, Windows 10, Windows 8.1, and Windows 7.
Has Microsoft quietly removed Windows Phone activation?
Either the company hasn’t updated its documentation yet, or the current unavailability of phone activation could be an error.
A user cited by Neowin – Ben Kleinberg – failed to enable phone activation. Instead, the phone line returned an automated message: “Support for product activation has been moved online. For the fastest and most convenient way to activate your product, please visit our online product activation portal at aka.ms/aoh. »
Cybernews has separately confirmed that the phone line continues to relay this same automated message.
With all the evidence pointing to Microsoft’s removal of phone activation, it’s likely that updating the support documentation was simply delayed. This change also reinforces Redmond’s desire to opt for account-based and Internet-dependent licensing.
On another support page, Microsoft explains that digital licenses or product keys can be used to activate Windows and that the operating system can be linked to a Microsoft account.
Failing to activate Windows will result in watermarks and feature restrictions, which could be bad news for customers who don’t have reliable Internet access.
TechRadar Pro asked Microsoft to confirm whether the phone’s activation had indeed been removed, but we did not receive an immediate response.
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