- Asus investigates reports of issues with Ryzen 9800X3D processors
- These chips are failing on 800 series motherboards, according to posts on Reddit
- This follows previous issues with the Ryzen 9800X3D on ASRock (and other) motherboards.
Asus released a statement acknowledging that it was investigating reports of Ryzen 9800X3D processor failure issues with its 800 series motherboards.
VideoCardz noticed this statement, which follows a series of recent reports on Reddit detailing issues with these Asus processors and cards.
Asus informs us: “We are aware of recent reports regarding AMD Ryzen 7 9800X3D processors and Asus AMD 800-series motherboards, and have initiated an immediate internal review.
“Our teams perform preventative checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure continued stability and quality. We seek to provide timely solutions to ensure our products and services meet expected standards.”
Obviously, it’s good to hear that the concerns here are directly addressed. What happens with these CPUs is that reports (like this one on Reddit) indicate that they are dying and the system (understandably) fails to boot with a “Q-Code 00” error.
In the meantime, while awaiting the review results, Asus advises those with an 800 series motherboard to update to the latest BIOS version to “help ensure system stability.”
This of course goes for all motherboards – the latest BIOS should provide the most reliable experience for running your PC’s components (not just the CPU). However, don’t confuse the “latest BIOS” with an advanced beta version – these are not fully tested and may cause more problems than they solve.
Stick to the latest full version, avoiding beta software, especially with something like BIOS which is a sensitive area for rolling out technically still unfinished versions.
Analysis: a long saga
If this all sounds familiar, it’s because there have been long-standing reports of issues with Ryzen 9800X3D CPUs dropping this way. In the past, this was more of an issue with ASRock motherboards, although other brands were affected. There’s just a noticeable slight increase in complaints about Asus cards.
Eventually, the issues with ASRock motherboards were blamed on a “memory compatibility issue” with earlier BIOS versions, and this issue was resolved. Despite this, after this patch there were still around fifty recorded cases of 9800X3D processor failures in the Reddit megathread regarding issues with (mainly) ASRock cards. (Some of these earlier cases also involved Asus motherboards).
For some 9800X3D owners, the controversy continues to rage in social media posts, and there is some dissatisfaction (to say the least) with identifying the root cause.
Although the truth is that this could be a complex problem with multiple causes. And don’t forget that the 9800X3D is the kind of gaming chip that’s going to be tinkered with and overclocked – perhaps largely by enthusiasts – which could certainly make these kinds of failures more likely. (Other Ryzen 9000 chips have been affected by this issue, I should point out, but it mainly affects the popular 9800X3D – perhaps in part because of its positioning among enthusiasts, as noted).
We can only hope that the investigation carried out by Asus will shed additional light on the question, especially since a newcomer is now taking over from the 9800X3D. This is the even faster and higher frequency Ryzen 9850X3D, which AMD has just announced will be released next week – with a more attractive price than expected.
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