ISLAMABAD:
In a bid to modernize public service delivery and improve accessibility, the National Database and Registration Authority (NADRA) has launched a revamped, feature-rich website designed to streamline identity-related services for domestic and foreign citizens.
The upgraded platform brings together a wide range of services including Computerized National Identity Cards (CNIC), National Identity Card for Overseas Pakistanis (NICOP), Pakistan Origin Card (POC) and Family Registration Certificate (FRC) – under a single, user-friendly interface.
The new website allows candidates to navigate processes more efficiently. Officials say the website incorporates advanced data visualization tools, with registration data and demographic statistics presented through the nGRIDS system in the form of interactive maps.
Users can access comparative analyzes of census and registration figures at the district level, providing deeper insights to researchers and policy makers. To further support planning and academic work, a dedicated map gallery has been introduced, providing access to national and provincial trends. The platform also highlights a more coordinated system for registering vital events, including births, deaths, marriages and divorces.
Additionally, the authority has consolidated its verification services for banks, telecom operators and government departments, with the aim of improving data efficiency and reliability across all sectors. Customer support has also been strengthened, with improvements to the call center, interactive voice response (IVR) system and email support channels.
The grievance registration and resolution mechanism has been improved to ensure faster redressal of public grievances, while the NADRA career portal now offers a simplified online application process for prospective candidates.
The website also offers comprehensive guidance on the NADRA network, both in Pakistan and abroad, including detailed information on registration centers and mobile registration vans, all accessible through a single platform.
The dedicated Right to Information (RTI) and media center sections have been redesigned along modern lines, reflecting what officials describe as an effort to improve transparency and public engagement.
