- Google Health now replaces the Fitbit app for most users
- Many Fitbit fans are unhappy with the change due to missing features
- Google promised regular updates and fixes would be coming
We’re now at the stage where the Google Health app has replaced the Fitbit app for most users on Android and iOS, and Google has just released an update promising regular improvements and bug fixes, as well as committing to listening to feedback – and there’s an awful lot of feedback to deal with.
We got a hint of the user revolt that was happening when the Google Health update began rolling out, but now that everyone has the new app, the number of backlash has increased exponentially. Users complain about missing features, poor UI choices, and AI they don’t really want.
“It’s just an awful app,” is one of the reactions on Reddit that sums up the general mood. Other commenters describe the Google Health update as “incredibly bad,” “clumsy,” and repeatedly showing “incorrect data.”
While a few bumps along the way are to be expected when making a major change like this, it seems users really don’t like what they see. Previously loyal Fitbit fans — many of whom owned Fitbits before the company was acquired by Google — now say they’re turning to Garmin and other competitors.
Ongoing fixes and upgrades
wtf is this a bs app? I want a refund from r/fitbit
Many complaints center around the new look of the Google Health app, which is more busy and cluttered than the old Fitbit app. A big place is also reserved for the Google Health AI Coach, although the advanced AI features are only available to Google Health Premium (formerly Fitbit Premium) subscribers.
According to the survey we conducted earlier this month, only 20% of you will spend money on AI Coach’s additional features, and that’s a sentiment reflected in the comments we see online: most users still prefer to analyze their stats themselves.
The new Google Health app’s food logging capabilities have also received a lot of criticism, and it’s actually a problem Google says it wants to fix. The ability to “add custom food viewing, creation, and logging” is part of a long list of upgrades rolling out starting this week.
Other bug fixes and improvements cover issues related to exercise tracking (including mislabeled runs), calorie tracking and missing sleep scores, as well as making the Coach AI “more concise” in its responses. Google clearly has a lot of work to do with its new app, and that’s reflected in user reaction.
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