- Zoom Virtual Agent Receptionist is now available for all businesses
- As a first port of call, it frees up humans to handle more valuable calls.
- Available starting at $24.99/month, it speaks more than 10 languages and works 24/7.
Zoom has announced the launch of a dedicated AI receptionist that customers can deploy within their existing business phone system, meaning potential customers will no longer have to commit to migrating to Zoom Phone, as was previously the case.
By helping customers avoid disruptive infrastructure changes and wasting years of investment in other phone solutions, Zoom could end up with even more paying customers who would have otherwise abandoned the tool due to migration requirements.
The system is designed to complement existing human teams by answering incoming calls and directing them to the right support channels.
Zoom’s AI receptionist is now available to everyone, including non-Zoom Phone customers
“Businesses shouldn’t have to replace their phone systems to benefit from AI,” wrote Chris Moss, CEO of Zoom Phone.
The company boasts that its virtual receptionist can speak more than 10 languages, will work 24 hours a day, and has built-in transcription to help agents later.
It can automatically handle common business questions and schedule appointments, but it will also forward calls to the appropriate people or departments if necessary. By first pairing customers with an AI agent to hopefully answer some of the most basic and common questions, it frees up time for human workers to handle the more valuable and complex interactions.
The Virtual Receptionist also promises to fill gaps when human agents might otherwise be busy handling other calls, or our hours when customer service would typically be inaccessible.
According to the company’s data, one in two consumers say they would switch to a competitor after just one bad experience. About three-quarters (71%) also said they found calling a company more stressful than the problem itself.
Zoom Virtual Agent Receptionist is available now, priced at $29.99 per month for 100 minutes, or $24.99 with an annual commitment.
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