- Xbox users face account recovery issues ahead of all-digital console future
- Xbox Support offered help to more users after their accounts were deleted after being hacked
- Some gamers are now hesitant to buy digital games or software from Microsoft
Sony’s discless future for PlayStation consoles begins in 2028 and, unsurprisingly, it leaves gamers perplexed, with Microsoft reportedly following in a similar direction. Unfortunately, this comes at a time when the digital future seems dangerous and insecure.
As GamesRadar reports, Xbox recently offered assistance to gamers who lost access to their accounts due to hackers to regain access to game libraries. This is directly related to the case where a user had their 25-year-old Microsoft account hacked and then deleted, losing access to tons of personal OneDrive data and games.
In response to the user, Joshua Khane, and the initial account deletion message, the Xbox Support account issued an apology, stating that it was actively working to “restore access” to Khane’s purchases, despite the account deletion email stating that it was “irreversible.” Notably, he also emphasized that his “DMs are open” to other users facing account recovery issues.
However, this isn’t enough to satisfy users, as most suggest that Xbox support DMs are simply filled with bots, while others suggest that purchasing games from one of Microsoft’s gaming ecosystems could be a risky move.
One user said: “I haven’t been affected by this, but looking at the developments I feel very unsafe as an Xbox customer. I’m not sure if I should continue to purchase games and software from Microsoft if this is how I will be treated if my account is hacked. »
More importantly, the drama comes ahead of a discless console future, not just for Sony PlayStation users. Microsoft’s Project Helix is expected to feature a disc-to-digital transfer feature, known as “Positron”, allowing gamers to turn discs into permanent digital copies.
Xbox issues related to account deletion after being hacked and over 500 movies instantly deleted from user libraries on PlayStation do little to incentivize users in both ecosystems to have confidence in an all-digital future.
It’s now clear that once physical copies of the games are removed, user access to the games will be at the disposal of Microsoft and Sony, which explains why gamers are continually expressing their frustrations – but it’s hard to say whether these complaints will change anything.
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