- The VEEAM DevOps team has been mistakenly back on an old backup
- The subjects and comments covering 24 hours were lost
- VEEAM apologizes for the error, says it was not intentional
The supplier of data backup and data protection software, VEEAM, apologized after accidentally erase the forum data during an erroneous restoration.
A report of The register said that Fabian K of the company’s product management team explained that the internal team for DevOps infrastructure had established a day’s backup of the forum database on the database on the database production, resulting in temporary loss of forum data.
Confirmation of the error occurred approximately 4.5 hours after Veeam shared that “certain subjects and comments of the last 24 hours [were] missing.”
VEEAM admits the fault on the restoration of errors
VEEAM has devoted its web team to identify potential problems, said Fabian in an article at 10:38 am on February 11: “We understand how important the updates are important and we want to make you actively examine This question. “
Although the company has spotted quite quickly what had been wrong, Fabian admitted to a post at 3:00 p.m. that it would not be possible for Veeam to combine new comments after catering with those who lacked in error, This means that an unknown number of messages have been lost without backup.
With public admission, the incident was described as a “best weekly position” in the company’s weekly forum, which is used to share news and upcoming plans.
Fabian wrote: “We sincerely apologize for any disadvantage that it could have caused and appreciate your understanding.”
