- The Microsoft 7 surface has been labeled “frequently returned” on Amazon
- No reason has been officially given, but user reviews cite the incompatibilities based on the arms
- It is believed to happen because more competition is available
The Microsoft Surface Qualcomm Snapdragon X Elite laptop was considered “frequently returned” on Amazon.
Especially, this is an Amazon list for the Microsoft Surface (2024) laptop with a 15 -inch touch screen, Snapdragon X Elite Soc, 32 GB of RAM and 1 TB of storage.
Despite nearly 400 user reviews, with an overall note of 4.2 / 5 stars, the laptop seems to be returned often according to the retailer, the non-responsibility clause telling potential buyers to “check the Detais product and customer journals to learn more about this article”.
The best detailed reviews on the laptop of verified buyers have evaluated the Microsoft 7 surface with five stars, with special praise for the battery life. However, a common complaint is that “many programs did not work with Arm”, which we have said in our own coverage.
In our five -star review, we praised incredible performance, the battery life, excellent display and solid pricing, the only minor negatives being a missing selection, the lack of OLED variant and light problems with the sensitivity of the touchpad. That said, why do users refer it so frequently? Amazon has made no reason.
Another reason why the Microsoft Surface 7 could see so much feedback is that people could exchange the device for a computer with a competitor chip. Indeed, AMD has made waves with its Ryzen AI processors, such as the Coveted Ryzen AI Max + 395, which has just arrived in some of the best laptops and best ultrabooks on the market. Those who want higher performance for general IT, IA workloads and greater compatibility can return to X86 architecture.
We can also examine the price of the laptop compared to its competition. This list is available on Amazon with a PDSF of $ 2,099.99. However, the machine was updated from 26% to $ 1,544.83 for a while. It is possible that those who bought it for the price of the sticker can have remorse from the buyer, especially when they weighed similar price options such as the MacBook Pro M4 based on ARM (from $ 1,599 for the 14 -inch model) which was released after the surface.
Consumers still don’t know what they get started
If you have kept an attentive eye on laptops in the past 12 months, you will have undoubtedly heard the word with fashion “ai pcs” with regard to laptops snapdragon x elite, Ryzen ai and Lunar Lake in 2024 and 2025. There was a wealth of promises in advertising around all the new tools that performance.
However, for the consumer of average daily calculation, there was no solid line in what this technology does and what it can offer you, especially in the jump of traditional X86 architecture and silicon based on the arms. Yes, the latter can Have a lifespan of the superior battery and more snappita performance isolated, but this is done at the cost of compatibility.
Windows on Arm has traveled a long way in the past year, because more devices (like the Microsoft 7 surface) adopt it on alternatives based on X86, but you still do not do anything you might do on this architecture. Many popular software have not yet offered an ARM version, and it has not been communicated to equipment manufacturers which is available and what is not.
As such, users could buy the Microsoft 7 surface expecting it to do everything that their old laptop could, then be disappointed when they encounter problems. If you ask people to spend $ 2,000, they will want everything to be perfect outside the box, and a common understanding of different architectures (and global compatibility) will simply not happen overnight.
