“The challenge is not a lack of technology, but a lack of alignment with the realities of work”: Study says workers are using unapproved AI tools at work, even if they know the risks.

• Many workers still can’t get to grips with AI at work, and disconnection from leaders doesn’t help
• Mitel reveals 71% used unapproved communications tools for business purposes
• And 71% of workers say they feel pressured to “make it work” with tools that aren’t designed for their needs.

Workers are struggling to understand how to best use AI tools for their daily tasks due to a growing divide between employers and their employees, according to a new study.

A new study from Mitel finds that AI tools often don’t match how employees actually work, leading to widespread frustration.